These terms cover your use of the Vasrel app and the orders you place through it.
Introduction
These terms govern your use of Vasrel. By creating an account or placing an order, you accept them.
Our Delivery, Returns & Refunds, Acceptable Use and Privacy policies form part of these terms. Accepting these means accepting those.
You must be 18 or over to use Vasrel.
What Vasrel is
Vasrel is an intermediary. Vendors sell their goods, dispatch agents deliver them, and all of them are independent contractors. We list the goods, take payment, arrange delivery and take a commission.
Your purchase is from the vendor. They are responsible for the food itself: what's in it, how it was made, its quality and its safety.
Your account
- Give us accurate details, including your delivery address and phone number
- Keep your login and delivery codes to yourself
- One account per person
- You're responsible for anything done through your account
Prices and orders
Prices and availability can change while you're browsing. What binds both of us is the price shown at checkout when you pay.
Placing an order isn't the end of it. An order is only accepted once we confirm it. Until then we may decline it.
We may cancel an order at any point if we can't fulfil it properly or safely. If we do, you get your money back.
Payment
Orders are paid for through the platform, in Naira, before they go out. We hold your payment until delivery is confirmed, then release the vendor's share.
If anyone asks you to pay outside Vasrel, refuse and report it.
Delivery
How delivery works, when orders go out, delivery codes, and what happens if you're not available, are all set out in our Delivery policy.
Refunds
What we refund and how to claim it is set out in our Returns & Refunds policy.
If something is wrong, tell us. Going to your bank to dispute a delivered order without raising it with us first can cost you your account.
Communication
Order-related messages go through the platform's chat. Anyone you meet through Vasrel stays on Vasrel.
Trying to move an order, a payment or a relationship off the platform breaches these terms.
Things outside our control
We aren't responsible for delays or failures caused by things we can't control. That includes traffic and road conditions, fuel scarcity, strikes and protests, weather and flooding, power and network outages, bank or payment processor downtime, and government action.
Our liability
We provide the platform as it is. We don't promise it will always be available, uninterrupted or error-free.
Where we are liable to you for anything, our liability is limited to the value of the order it relates to. We are not liable for indirect losses, or for anything you lost out on beyond the order itself.
Nothing here limits any liability that cannot be limited under Nigerian law.
Suspension and closing accounts
We may suspend or close your account if you breach these terms or our Acceptable Use rules.
You can close your own account, but not while you have an order outstanding. Where an account is closed with orders still pending, those orders may be completed or cancelled and refunded, depending on the situation.
Changes
We may change these terms. We will tell you in the app before a change takes effect, and continuing to use Vasrel after that means you accept them.